Refund policy

We've Got Your Back: Easy Returns at White & Pastels

We want you to absolutely love your purchase from White & Pastels! If something isn't quite right, we offer a hassle-free return process to ensure your satisfaction. Here's what you need to know:

Return Window & Conditions:

  • We have a 3-day return policy.
  • We offer store credit only in the form of a gift card with unlimited validity. No cash refunds.
  • Returned items must be unused, undamaged, with original packaging and labels intact.
  • We reserve the right to reject returns with signs of use or tampering.

How to Initiate a Return:

  1. Email us within 3 days of delivery at support@whiteandpastels.in.
  2. Include your order ID, reason for return, and an unboxing video.
  3. A clear video of the unboxing process is mandatory to process your return. The video should show the condition of the item, any damage, and the packaging. Failure to provide a proper video may result in your return request being denied.

Specific Return Scenarios:

  • Damaged or Missing Items:
    • Report damaged or missing items within 3 days, along with a clear unboxing video that includes a close-up of the damaged product.
    • Only the damaged item is eligible for return in multi-item orders.
    • A full store credit will be issued upon return and inspection.
  • Dislike or Change of Mind:
    • You can return within 3 days, but a shipping fee of INR 120 will be deducted from your store credit.
    • The product must be unused, in original condition, with packaging intact.
  • Combo/Gift Sets, Free Gifts & Promotional Items:
    • Products sold in combo or gift sets cannot be returned or exchanged individually. The entire set must be returned if needed.
    • Products received as free gifts or purchased during special promotions or clearance sales are not eligible for returns.

Cancellation Policy:

  • Orders can be cancelled within 2 hours of placement for a full refund.
  • A refund will be initiated within 3 days.
  • After 2 hours, cancellations are not possible if processed or shipped.
  • Email support@whiteandpastels.in to cancel your order.

Note:

  • If your PIN code is not in a serviceable area for reverse pickup, you need to self-ship the return.

By purchasing from us, you agree to these terms. We're committed to a smooth and enjoyable shopping experience!